Returns & Exchanges

At Natio, we want you to be completely satisfied with your botanical beauty purchase. If you are not happy with your order, we offer a 30-day return policy for items in their original, unopened condition.

1

Initiate Your Request

Contact our customer service team via the online portal with your order number and the reason for your return.

2

Prepare Your Package

Securely pack the unused items in their original packaging, ensuring all protective seals remain intact to qualify for a refund.

3

Label and Post

Affix the provided return shipping label to your parcel and drop it off at any authorized postage location.

4

Processing and Refund

Once our warehouse inspects the returned goods, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing